Conflict Resolution
$900
Overview
The Conflict Resolution short course teaches you what creates workplace conflict, and gives you an understanding of why it occurs.
You'll learn how to develop conflict resolution strategies and a strong insight into why people act a particular way, while developing empathy for difficult and diverse behaviours.
By understanding different communication styles, you'll grow your emotional intelligence and be able to work among a range of different people.
Who should attend
This course is for individuals at all skill levels who want to learn about different forms of conflict that arise in the workplace.
Skills you’ll learn
- Conflict resolution
- Communication
- Teamwork and collaboration
- Active listening
Learning outcomes
- Understand types of conflict in the workplace and how it can manifest.
- Explore the different ways conflict can be expressed; such as aggression, assertion, and passiveness.
- Develop effective conflict resolution strategies as you deal with difficult situations and people.
- Explore the use of assertiveness, active listening, communication, body language, and teamwork to overcome conflict.
- Respond to diversity.
- Leverage grievance and conflict resolution procedures.
About your instructor
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John Mitchell
John has a passion for communication and believes that this is the cornerstone to solving many of the problems faced by businesses. He also recognises and is passionate about the critical role emotional intelligence plays in the success of our lives, both within and outside the workplace. His training focuses on practical application, so participants leave confident to practice their new skills. -
Cris Popp
Trained as an ABC journalist, Cris has worked across numerous sectors and in diverse roles. He incorporates positive psychology, current research and real-world experience into his training. Cris uses various learning methods, including Neuro-Linguistic Programming, Mind Maps©, lateral thinking and more. A session with Cris is energising, effective, fun and invaluable.
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“[The best part of the experience was] the relevant examples, small group interactions and the lived experiences of the facilitator.”
Ali , Conflict Resolution
Why Swinburne?
Delivered by facilitators who are industry experts
Participant course training manual
Live Online delivery allows you to do the course from anywhere
Access to our team of Customer Development Advisors
Download brochure
Course downloads
Timetables
Resources
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.