Overview

This course is designed to help professionals harness the full potential of Microsoft Outlook for efficient email management, scheduling, and communication. You’ll explore best practices for organising inboxes, managing calendars, and automating repetitive tasks to boost your productivity and streamline workflows.

Through hands-on activities and real-world scenarios, you’ll gain practical skills to use Outlook effectively in a professional environment.

Who should attend

This course is ideal for professionals who use Microsoft Outlook daily and want to maximise its capabilities for improved time management and organisation.

Skills you’ll learn

  • Time management through effective scheduling and prioritisation
  • Communication skills for clear and professional email correspondence
  • Collaboration by managing shared calendars and coordinating team schedules
  • Organisation through streamlined task and inbox management
  • Problem-solving by utilising Outlook tools to address workflow challenges
  • Adaptability in leveraging technology for improved productivity

Learning outcomes

  • Efficient inbox organisation
  • Advanced calendar management
  • Email automation techniques
  • Team schedule collaboration
  • Contact and list management
  • Outlook-Microsoft 365 integration

About your instructor

  • Terrence Yakub in a suit with a grey background

    Terrence Yakub

    Terrence has over 25 years of experience in training and management. He helps individuals develop competence and confidence in using software programs in a relevant, enjoyable and interactive manner. Terrence delivers courses and manages multi-national projects both overseas and in Australia for clients such as Australia Post, ANZ Bank, Telstra and realestate.com.au.

Why Swinburne?

Delivered by facilitators who are industry experts

Participant course training manual

Live Online delivery allows you to do the course from anywhere

Access to our team of Customer Development Advisors