AccessAbility services
If you are a student living with a disability, medical or mental health condition, or you have primary carer responsibilities, our AccessAbility Services team is here to help you get the most out of your studies.
At Swinburne, we provide you an inclusive and welcoming environment, with accessibility services available to support you throughout your studies.

An AccessAbility Adviser will meet with you to identify reasonable adjustments to support you to succeed in your studies and develop an Education Access Plan (EAP). AccessAbility Services will share your EAP with your Educators. This may include:
- Course work adjustments such as assistance with negotiating extensions.
- Equitable Assessment Arrangements (EAAs) in examinations.
- Placement arrangements and information.
- Assistive Technology Options.
- Referrals to Success Advisers and Learning and Academic Skills Advisers.
If you have any questions about AccessAbility services, our contact details and locations are on this page. We also have links to maps of AccessAbility facilities for each campus.
Am I eligible?
You are eligible to register with AccessAbility Services if:
- You live with a disability, medical, mental health condition, or you are a primary carer of a person with a disability, and
- You are a currently enrolled student at Swinburne in higher education, vocational education, Swinburne Online, Open Universities Australia, or an apprenticeship, distance education or short course, or
- You are applying for a course at Swinburne in higher education, vocational education, Swinburne Online, Open Universities Australia, or an apprenticeship, distance education or short course.
How to register for AccessAbility Services
- Log into the AccessAbility Student Portal
- Complete your registration and
- Upload a completed copy of the Health Practitioner Supporting documentation form and/or any other supporting documentation.
You can submit your registration to the AccessAbility Office on any campus, by email at accessability@swinburne.edu.au or post hard copy forms to:
AccessAbility Services
PO Box 218
Hawthorn VIC 3122
Once we’ve received your registration form, we will contact you to arrange an appointment with an Adviser.
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Rights and responsibilities
If you are registered with AccessAbility services at Swinburne, you need to be aware of your rights and responsibilities.
AccessAbility service locations and contact details
Contact us on accessability@swinburne.edu.au or +61 3 9214 5234.
You can also find us at:
Hawthorn AccessAbility services
Building AMDC, Room 106 (Ground Floor)
463–477 Burwood Road
Hawthorn VIC 3122
Monday – Friday: 9.00am–5pm
Croydon AccessAbility services
Building CA, Room CA 133
12–50 Norton Road, Croydon
Wantirna AccessAbility services
Building WA, Room WA117
369 Stud Road, Wantirna
Additional information and support
- AccessAbility Library support
- AccessAbility Career Hub
- Accessible Parking
- Adaptive Technology
- Alternative formatting of learning materials
- Assistive Technology
- Education Access Workers (EAWs)
- Equitable Assessment Arrangements (EAAs)
- Recordings of lectures and tutorials
- Other resources
- Service charter and guidelines
The library staff can help you with retrieving items from shelves, extended loan periods or computer access time, room bookings, photocopying and building access.
Contact our AccessAbility librarian if you need assistance to access library services, resources or facilities:
Sue Foster
sfoster@swinburne.edu.au
+61 3 9214 5197
Meet with the AccessAbility Careers Hub to develop your career management skills and employability.
Accessible parking is available at every Swinburne campus. View locations on the maps above.
When you park in an accessible parking space on campus, you need to display a disability parking permit (you can get this from your local council or VicRoads) and a Swinburne student parking sticker.
View accessible parking options at Hawthorn, Croydon and Wantirna.
Swinburne has an Adaptive Technology Room in the Hawthorn library that can be booked to support private study. This room contains the following equipment for your use:
- Adjustable desk
- Large wall screen
- PEARL Camera (CCTV) (Adaptive Tech Rm)
- VictorStream Reader (Adaptive Tech Rm)
There may also be other equipment available for loan to assist with your learning, such as. This equipment is available at each campus library:
- Echo smart pen
- Ergonomic keyboards
- Portable magnifier screens
- Ergonomic Mouse
- Laptops
Bookings can be made in person at the Hawthorn Library, by phone on 1300 794 628 or by email at library@swinburne.edu.au.
Prescribed course learning materials will be provided in alternative format where possible. Students who have this adjustment included in their EAP will be able to submit requests via the AccessAbility Student Portal.
A maximum of three textbooks per enrolled unit of study will be provided, including up to two prescribed textbooks and one recommended textbook only. Contact your School or Department as early as possible so that they can provide you with information about the learning resources you require.
- Glean notetaking tool designed to support independent learning by utilising recorded classes, transcripts and captions.
- Read and Write literacy tool with options to read text out loud, understanding unfamiliar words, research assignments and proofread written work.
Jack's experience using assistive technologies as a Swinburne student.
Education Access Workers are provided where it is the most appropriate means to assist a student to effectively access education. This type of support is negotiated on an individual case basis. Your AccessAbility Adviser will go through the responsibilities attached with having an Education Access Worker to assist you with your studies.
EAAs are adjustments to formal exams.
EAAs must be arranged at least six weeks before exam dates in Higher Education and at least two weeks before test dates in Pathways and Vocational Education.
Find out how we can adjust your exam and assessment conditions.
Students registered with AccessAbility may be given permission to make audio recordings of classes.
Where students make audio recordings, they:
- agree to use the recording solely for the personal purpose of studying or revising the material for the unit
- agree not to record private conversations or personal and sensitive information about individuals
- must not provide the recorded material (or transcripts of the material) to any other persons, unless they have the prior consent of the lecturer
- agree not to publish recordings.
There may be circumstances where it is inappropriate to record teaching content (for example, where copyrighted material is used or there is a discussion where private information about individuals may be drawn out). Lecturers or tutors will ask students to stop or pause recording at these times.
These Australian and overseas-based resources contain valuable information about education, social networking and careers for people living with disabilities.
- Carers Victoria: Representation and support for caring families.
- I can network: Australia’s first social enterprise founded by people with Autism
- Young Carer Bursary Programme: Assisting eligible young carers aged 25 years and under to continue or return to study
- myCompass: An interactive self-help service that aims to promote resilience and wellbeing
Swinburne is committed to providing equal educational opportunities for people living with a disability, medical or mental health condition, and people with primary carer responsibilities.
We will negotiate a range of reasonable adjustments to ensure that students have equal opportunity to access and participate in education at Swinburne.
We promote independence and encourage the use of assistive technology.
We take pride in the support we provide. All our services are negotiated and provided in accordance with the Disability Discrimination Act (Cth) 1992, Disability Standards for Education (Cth) 2005, and the Carer Recognition Act (Cth) 2010.
We aim to:
- Assist you to access information before and during your study that is relevant to your educational experience, to enable informed choices.
- Meet with you to discuss your personal circumstances and determine appropriate reasonable adjustments to support you to successfully complete your studies.
- Consult with educators to ensure that any reasonable adjustments made do not compromise academic integrity or the requirements of the course and its units
- Give timely responses to queries and refer you to the appropriate area of the University if unable to assist directly.
- Behave honestly, professionally and ethically, accept accountability and responsibility for our actions.
- Acknowledge and respect the privacy of individuals. All health information will be kept confidential in accordance with Swinburne’s privacy policy..
- Commit to continuously improve our performance through review. We will be open to new ideas, actively receive feedback, and identify and implement improvement opportunities.
- Treat you with dignity and respect and uphold child safety standards, so that you can enjoy an environment free from all forms of harassment and discrimination.
- Provide you with advice on how to access and lodge feedback through the complaints and feedback process.
Do you require our AccessAbility services?
Register now and we’ll team you up with an AccessAbility adviser.