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Certificate IV in Leadership and Management
Overview
Improve your workforce and business communication skills with our nationally accredited Certificate IV in Leadership and Management. This qualification will equip you with new leadership and management skills that you can immediately integrate into your existing role or organisation.
This is a nationally approved vocational course that is recognised throughout Australia.
Skills you’ll learn
- Communication skills
- Report writing
- Team leadership
Learning outcomes
- Communicate effectively; both verbally and in writing
- Increase your productivity by learning how to effectively prioritise your schedule
- Implement a customer service framework for your team to ensure customer excellence
- Engage effectively with your team and other key stakeholders
- Lead your team effectively and establish a positive team culture that will increase productivity
- Monitor and adjust operational performance
- Plan and acquire resources
- Provide reports on performance
- Promote innovation and create a culture of continuous improvement
Your career opportunities
- Manager
- Team Leader
- Supervisor
Location options
- Online
Why Swinburne?
Delivered by facilitators who are industry experts
Participant course training manual
Live Online delivery allows you to do the course from anywhere
Access to our team of Customer Development Advisors
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.
