Knowledge Management and Analytics

Overview

In this unit students learn about the contemporary organisation, organisational learning as a critical concept contributing to sustainable competitive advantage. Knowledge Management is an integral and pertinent concept within an organisational learning environment. This unit aims to develop and enhance students’ conceptual and practical understanding of the key aspects and the fundamental principles of Knowledge Management, particularly in the increasing use of analytics within a Knowledge Management environment.

Learning outcomes

Teaching methods

Hawthorn

Assessment

Content

• The nature and origins of organisational knowledge, organisational learning, organisational memory, organisational capabilities and competences, and knowledge workers
• The nature of knowledge and its management within a contemporary organisation, including the processes of creation, capture, sharing, and application
• The strategy and business case for enhancing and improving the efficacy and effectiveness of Knowledge Management (KM) contained in a KM system
• The role of big data and analytics in knowledge management practices and strategy
• Cases of utilising big data in knowledge management systems and knowledge management initiatives
• Utilising big data results as organisational knowledge to support decision making
• Contemporary and emerging issues in knowledge management including: communities of practice, advanced taxonomies, big data analysis, cloud computing, Anything-as-a-Service (XaaS), and social network analysis
• Specific cases of knowledge management practices and applications from real-world organisational contexts