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Certificate IV in Leadership and Management
Overview
Improve your workforce and business communication skills with our nationally accredited Certificate IV in Leadership and Management. This qualification will equip you with new leadership and management skills that you can immediately integrate into your existing role or organisation.
This is a nationally approved vocational course that is recognised throughout Australia.
Skills you’ll learn
- Communication skills
- Report writing
- Team leadership
Learning outcomes
- Communicate effectively; both verbally and in writing
- Increase your productivity by learning how to effectively prioritise your schedule
- Implement a customer service framework for your team to ensure customer excellence
- Engage effectively with your team and other key stakeholders
- Lead your team effectively and establish a positive team culture that will increase productivity
- Monitor and adjust operational performance
- Plan and acquire resources
- Provide reports on performance
- Promote innovation and create a culture of continuous improvement
Your career opportunities
- Manager
- Team Leader
- Supervisor
Location options
- Online
Why Swinburne?
Delivered by facilitators who are industry experts
Participant course training manual
Live Online delivery allows you to do the course from anywhere
Access to our team of Customer Development Advisors
Our Live Online delivery
Our Live Online delivery is a dynamic, engaging and interactive way to learn remotely. It’s just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real-time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.
Admissions
Students must have at least 12 months of full time work experience.
Successful completion of Australian Year 12, or equivalent overseas qualification.
Credit transfer
Credit transfer is the recognition of academic credits gained through formal study (i.e. units of competency) completed either at another institute or in another qualification. The total amount of credit will vary from individual to individual, based on the unit/s that have been successfully completed.
Recognition of prior learning
Recognition of Prior Learning (RPL) is the process of transferring the skills and knowledge that you have acquired over your lifetime (irrespective of how they were obtained) against the requirements of the unit.
RPL is an assessment process that requires you to provide evidence that demonstrates how you meet the requirements of the unit/s. The amount and types of evidence you will need to provide will depend on the unit requirements.
Finding your fit
At Swinburne, we recognise that not one size fits all. If this course doesn’t meet all your study criteria, check out these alternatives.
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Diploma of Leadership and Management - Fast track
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Certificate IV in Project Management Practice - Fast track
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Diploma of Business - Fast track
Course structure
The Certificate IV in Leadership & Management course is delivered in workshop clusters. The course consists of 12 units delivered in six unit clusters.
Course outline
Your units
| Units of study | Unit code |
|---|---|
| Core units | |
|
Demonstrate leadership in the workplace
Core unit |
BSBLDR411 |
|
Lead and facilitate a team
Core unit |
BSBXTW401 |
| Elective units | |
|
Lead team effectiveness
Elective unit |
BSBLDR414 |
|
Support the learning and development of teams and individuals
Elective unit |
BSBHRM413 |
| Units of study | Unit code |
|---|---|
| Core units | |
|
Apply communication strategies in the workplace
Core unit |
BSBXCM401 |
| Elective units | |
|
Communicate effectively as a workplace leader
Elective unit |
BSBLDR412 |
|
Write complex documents
Elective unit |
BSBWRT411 |
| Units of study | Unit code |
|---|---|
| Elective units | |
|
Implement customer service strategies
Elective unit |
BSBOPS404 |
| Units of study | Unit code |
|---|---|
| Core units | |
|
Coordinate business operational plans
Core unit |
BSBOPS402 |
| Elective units | |
|
Apply business risk management processes
Elective unit |
BSBOPS403 |
| Units of study | Unit code |
|---|---|
| Elective units | |
|
Develop personal work priorities
Elective unit |
BSBPEF402 |
| Units of study | Unit code |
|---|
Course delivery
Live Online
Live online delivery is just like face-to-face but with the added benefits of digital technology. Your facilitator will present in real time, and you will be able to participate in group discussions and collaborate on exercises and group activities using our interactive platforms.
Assessment
Students will be given six weeks to complete their assessment(s) and submit assessments online via Swinburne’s Learning Management System, Canvas.
Assessor Guidance Session
Each cluster of the program embeds a personalised guidance session tailored to the learner’s needs. This key checkpoint in the blended framework provides the opportunity to clarify understanding, ask questions, and ensures learners are on track for successful course completion.
Workplace delivery
This course (or units from it) can be tailored to industry delivery within the workplace for groups of eight or more students. Students may enrol in the course at any stage during the year. Students have the chance to select from a range of dates for elective units to determine the duration of their course.
2025 fees
Full fee* ($AUD)
$6,059
Skills first government-subsidised place* ($AUD)
$2,415
Yearly fee* ($AUD)
$0.00
2025 fees
Yearly fee* ($AUD)
$0.00
Fees are estimates only
Fees published on this page are estimates only and are subject to change depending on individual circumstances at the time of enrolment. The above fees apply for units studied in 2025 only and may change for units studied in future years. There may be additional costs related to learning material and equipment.
Fees are estimates only
The indicative course fees shown apply to international students for the relevant year, based on a standard study load per year. Fees are assessed according to actual study load each semester, with variations to study load resulting in tuition fee adjustments. These fees generally include the Student Services and Amenities Fee (SSAF) and are subject to annual review. Enrolled students will receive reasonable notice of any fee changes before payment is due.
Skills first government-subsidised place
This training is delivered with Victorian and Commonwealth Government funding. To qualify for a government-subsidised place, you must meet various eligibility criteria. The course you’ve applied for must also be offering government-subsidised places. Swinburne will determine your eligibility by conducting a full assessment of your eligibility during the course application process.
How do I pay my fees?
You can pay your Swinburne fees in person, via credit card, BPAY, or at Australia Post. Check to see if loans and employer sponsored training are also available.
International students need to pay tuition fees up-front by the relevant due date. You can find the due dates on your Statement of Account.
To pay your fees:
- log in to My Financials
- check your Australian bank account details are correct
- check your Statement of Account to see how much you owe
- pay using your preferred payment method.
Employer sponsored training
Many organisations are more than willing to help employees build on their skills and knowledge through professional development opportunities. In some circumstances, employers may be able to assist you in your professional development by sponsoring all or part of your fees.
Register your interest
To register your interest and request an application form you can submit our online enquiry form. Alternatively, you can call us on 1800 633 560, or email us at edge@swinburne.edu.au with the relevant information.
Apply directly
Ready to take on a new challenge and reach your academic goals? If you already know which course you want to study and spoken with one of our Course Advisors to understand your eligibility, what are you waiting for? Apply online!
Course timetables and start dates
Course timetables
2024 Certificate IV in Leadership and Management
2023 Certificate IV in Leadership and Management
The dates shown indicate when the Effective Communication cluster commences. Students are eligible to commence this course during one of the other clusters if desired. Please see timetables below for more information on all cluster dates.
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“The facilitator was very knowledgeable and provided great guidance over all topics discussed. I also have taken away key areas to implement into my business.“
Bianca , Certificate IV in Leadership and Management