Mediation Training
$900
Overview
Every workplace experience’s conflict. Our Workplace Mediation short course equips you with valuable knowledge and skills to mediate workplace disputes internally, saving your organisation time and money.
Designed for managers and HR professionals, this course gives you the core skills to become an effective mediator.
You'll develop the ability to plan and run mediations that defuse workplace situations and resolve conflict effectively between two or more parties.
Learn how to identify which mediation systems and models to use, explaining procedures to each party.
Other tools you'll learn include; setting appropriate boundaries, developing guidelines for mediation, and working effectively with stakeholders.
Who should attend
This course is for managers and human resource professionals who want to expand their skills in mediation and conflict resolution.
Skills you’ll learn
- Mediation
- Effective communication
- Active listening
- Conflict management and resolution
Learning outcomes
- Facilitate a workplace mediation process
- Develop mediation guidelines
- Prepare effectively for mediation sessions
- Where possible, settle disputes through mediation
- Finalise and review mediations
About your instructor
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John Mitchell
John has a passion for communication and believes that this is the cornerstone to solving many of the problems faced by businesses. He also recognises and is passionate about the critical role emotional intelligence plays in the success of our lives, both within and outside the workplace. His training focuses on practical application, so participants leave confident to practice their new skills. -
Paul Mischel
Paul possesses an eclectic background, spanning 29 years across multiple industries, including natural health, retail and professional services. Paul's multi-disciplinary approach helps empower learners to unearth their latent talents and resources. His facilitation style is characterised by pragmatism, vitality and playfulness that fosters a safe, inclusive and transformative atmosphere.
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“The content was well covered, and the information pack given out will be a great future resource.”
James , Mediation Training
Why Swinburne?
Delivered by facilitators who are industry experts
Participant course training manual
Live Online delivery allows you to do the course from anywhere
Access to our team of Customer Development Advisors
